Track Your Package
What is a tracking number?
Tracking numbers, also referred to as waybill numbers, are used to identify and track your shipments. The tracking number is assigned to your shipment by DHL, and is a 10 digit number. To check the status of your shipment you may enter your tracking number on either the optimalship.com website or dhl-usa.com website.
If I do not have my tracking number, is it still possible to track my shipment?
Yes, under certain conditions. We strongly advise you to make a record of your tracking number however, if you have the shipper’s reference number, you can use the online Shipper’s Reference Tracking service.
When I attempted to track my DHL shipment, I received an invalid waybill error message. Why?
The DHL Express waybill is a 10 digit numeric number (e.g. 1234567890, 2345678901), so please recheck the number and try again.
What address information is shown on the tracking screen?
Due to international privacy laws, DHL can only display the city, state, and country for international addresses. Origin and destination names and postal codes are shown for US imports and exports.
202 W Main St #200, Allen, TX, 75013