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Customer Service

Our Customer Service Representatives are ready to assist you with quotes, shipping and billing questions, or anything else you might need. We are available Monday thru Friday 7AM CST to 7PM CST. You can contact our customer service team by phone, email or live chat.

If you are new to Optimal Ship, one of our Reps will help you prepare your first import and export at no extra charge. We will train you how to prepare your shipping documents online. If you still need help preparing documents after your first shipment, we can prepare your DHL waybills and commercial invoices for the following prices:

  1. Export Forms $7.00
  2. Import Forms $10.00

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One of our representatives would be happy to assist you

(972) 383-9901


We promise to respond to you within 24 hours.


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